--- title: KumoMTA - Support and Sponsorship Options description: Learn about KumoMTA's support options, get peace of mind for your mission-critical systems with 24/7 support for your email infrastructure. --- [Skip to content](https://kumomta.com/pricing#main-content) [JUST RELEASED: The 2026 State of MailOps Report](https://kumomta.com/2026-state-of-mailops-report-download-page?hsLang=en) × [NOW AVAILABLE: The 2026 MTA Buyers Guide](https://kumomta.com/buyers-guide-2026-download?hsLang=en) × [![KUMO\_Logo\_NEW\_Color](https://kumomta.com/hs-fs/hubfs/KUMO_Logo_NEW_Color.png?width=118&height=32&name=KUMO_Logo_NEW_Color.png "KUMO_Logo_NEW_Color")](https://kumomta.com?hsLang=en) - Technology - [Architecture](https://kumomta.com/technology/architecture) - [Features](https://kumomta.com/technology) - [Open Source](https://kumomta.com/technology/open-source) - [Support & Pricing](https://kumomta.com/pricing) - About Kumo - [About Us](https://kumomta.com/about) - [Events](https://kumomta.com/events) - [Customers](https://kumomta.com/customers) - [Contact Us](https://kumomta.com/contact) - Resources - [Documentation](https://docs.kumomta.com/) - [Migration Center](https://kumomta.com/migration-center) - [Migration Center Hub](https://kumomta.com/migration-center) - [Momentum](https://kumomta.com/momentum-migration-guide) - [PowerMTA](https://kumomta.com/replace-powermta-with-kumomtas-infrastructure-built-for-mailops) - [Halon](https://kumomta.com/halon-migration-guide) - [SendGrid](https://kumomta.com/sendgrid-alternative-migration) - [Hurricane MTA](https://kumomta.com/hurricanemta-alternative-socketlabs-migration) - [Blog](https://kumomta.com/blog) - [Community Forum](https://community.kumomta.com/) - Guides & Reports - [2026 MTA Buyers Guide](https://kumomta.com/buyers-guide-2026-download) - [2026 State of MailOps](https://kumomta.com/2026-state-of-mailops-report-download-page) - [YouTube Channel](https://www.youtube.com/channel/UC348UpfbnPgpKPAXIBW_JNQ) - [Github Repository](https://github.com/KumoCorp/kumomta) - [Contact Us](https://kumomta.com/contact?hsLang=en) - [Try It For Free](https://docs.kumomta.com/tutorial/quickstart/) # Support & Pricing ## KumoMTA Free unlimited access to [KumoMTA](https://docs.kumomta.com/), [all features](https://kumomta.com/technology?hsLang=en), and [the Kumo Community](https://community.kumomta.com/?_gl=1*1e3dfd7*_gcl_au*MTQzNjQ3NTI2Ny4xNzcxNTM5MzY1*_ga*MzMxOTc4NjI2LjE3NTczNDY2NzM.*_ga_LNBCW1KF8J*czE3Nzc1MDIzNTMkbzIyJGcxJHQxNzc3NTAzNTYwJGoyJGwwJGgw) [Start sending today for free](https://docs.kumomta.com/tutorial/quickstart/) ![logan-weaver-lgnwvr-y7Juo7Tltdw-unsplash](https://kumomta.com/hs-fs/hubfs/logan-weaver-lgnwvr-y7Juo7Tltdw-unsplash.jpg?width=3120&height=2080&name=logan-weaver-lgnwvr-y7Juo7Tltdw-unsplash.jpg) Because KumoMTA is Open Source, we don’t charge for the software — this work is sustained entirely through sponsorships. When you become a sponsor you not only gain access to support and services, you also help power the continued innovation and progress of today’s most advanced email solution. All prices are per billion messages per year, with no limits on number of servers. Higher volume senders can contact us for custom pricing. ### Community 0 Our community Discord server is the place to ask questions and get help from your peers in the KumoMTA community. [Join today free](https://kumomta.com/discord?hsLang=en) ### Silver $5,0008 /B/yr Silver Sponsors receive: - Business Hours Support (9-5 US Eastern). - Email & Portal Support. - Shared Semi-Private Support Discord Channel. - Support for basic configuration based on our policy helpers. ### Gold $10,00016 /B/yr Gold Sponsors receive: - Extended Business Hours Support (8-7 US Eastern). - 24/7 Critical Issue Support SLA - Email & Portal Support. - Private Support Discord. - Support for advanced configurations based on our policy helpers and extended with custom Lua policy. ### Enterprise 149 Enterprise Sponsors receive: - 24/7/365 Support. - 24/7 Critical Issue Support SLA. - Email & Portal Support. - Telephone Support. - Private Support Discord or Slack Channel. - Support for advanced configurations based on our policy helpers and extended with custom Lua policy. - Going above and beyond, the KumoMTA team will not only help diagnose issues with your policy scripts, we'll provide refactored and improved policy scripts when needed. [Contact Us](https://kumomta.com/contact?hsLang=en) Community Silver Gold Enterprise ## Hours Business Hours 0900-1700 US Eastern \- Extended Business Hours 0800-1900 US Eastern \- \- 24/7 Support \- \- \- 24/7 Critical Support SLA An SLA guaranteeing response time and mitigation time for critical severity support issues. \- \- ## Channels Community Discord Support Our active community members provide mutual support. Shared Sponsor Discord Support A semi-private channel specifically for our sponsors. KumoMTA team members get alerts when sponsors post questions. \- Dedicated Private Discord Channel Private channel for communicating with the KumoMTA team, in Discord. \- \- Optional Private Slack Channel Private channel for communicating with the KumoMTA team in your Slack server via Slack Connect. \- \- \- Email \- Support Portal Submit and Manage Tickets \- Phone Support \- \- \- ## Support Scope Basic Configuration Support for installs that utilize the KumoMTA helpers with limited custom Lua policy. \- Custom Configuration Support for users who use the helpers and incorporate custom logic in their policy scripts. \- \- Advanced Configuraton Support for those organizations who have extended beyond the policy helpers to fully integrate their configuration with external services and data sources. \- \- \- Extended Support Going above and beyond, the KumoMTA team will not only help diagnose issues with your policy scripts, we'll provide refactored and improved policy scripts when needed. \- \- Extended Support Hours Extended support is provided as a block of PS hours based on support tier. \- \- 4 6 ## Services When you don’t have the internal resources or time to manage it all yourself, we can provide technology and system management services to keep your mail operations running smoothly and at scale. ![icon\_Custom Development](https://kumomta.com/hubfs/icon_Custom%20Development.svg) Custom Development Are your needs unique? We can provide bespoke feature development to make KumoMTA work for you. ![icon\_Training](https://kumomta.com/hubfs/icon_Training.svg) Training We can help your team not only learn KumoMTA, but better MailOps and Deliverability practices. ![icon\_Complete Control](https://kumomta.com/hubfs/icon_Complete%20Control.svg) Remote Management Do you want to own your email infrastructure, but don't have the expertise in-house? Our team is experienced at managing and monitoring infrastructure at scale. ![icon\_MTA Migration](https://kumomta.com/hubfs/icon_MTA%20Migration.svg) MTA Migration We can help you move your existing MTA infrastructure to KumoMTA with ease, helping every step of the way. ![icon\_Cloud Migration](https://kumomta.com/hubfs/icon_Cloud%20Migration.svg) Cloud Migration Spending too much on a cloud relay service? We can help get you out of their cloud and into your own. ![icon\_Safe Performance](https://kumomta.com/hubfs/icon_Safe%20Performance.svg) Audits We'll review your existing infrastructure and give you a plan for what your future could look like, as well as optimize your current implementation. [![KUMO\_Logo\_Files\_Color 1](https://kumomta.com/hubfs/KUMO_Logo_Files_Color%201.svg "KUMO_Logo_Files_Color 1")](https://kumomta.com?hsLang=en) ##### Proud member of ![maawg 1](https://kumomta.com/hs-fs/hubfs/maawg%201.png?width=226&height=24&name=maawg%201.png "maawg 1") [Follow us on LinkedIn](https://www.linkedin.com/company/91414337/) [Follow us on Github](https://github.com/KumoCorp/kumomta) [Follow us on Discord](https://discord.com/servers/kumomta-1072980126737907824) [Follow us on Facebook](https://www.youtube.com/channel/UC348UpfbnPgpKPAXIBW_JNQ) #### Explore KumoMTA - [Open Source](https://kumomta.com/technology/open-source) - [Features](https://kumomta.com/technology) - [Pricing](https://kumomta.com/pricing) - [Case Studies](https://kumomta.com/customers) - [About Us](https://kumomta.com/about) - [Privacy](https://kumomta.com/privacy) #### Resources - [Blog](https://kumomta.com/blog) - [Documentation](https://docs.kumomta.com) - [Community Forum](https://community.kumomta.com/) - [FAQ](https://docs.kumomta.com/faq/) - [YouTube Channel](https://www.youtube.com/channel/UC348UpfbnPgpKPAXIBW_JNQ) - [GitHub Repository](https://github.com/KumoCorp/kumomta) Get periodic updates about the latest releases, features, and news around KumoMTA. - [© 2026 Kumo Corp, All rights reserved. KumoMTA and the Kumo logo are registered trademarks of Kumo Corp.](https://kumomta.com/privacy)