Support & Pricing

Because KumoMTA is Open Source, we don’t charge for the software — this work is sustained entirely through sponsorships. When you become a sponsor you not only gain access to support and services, you also help power the continued innovation and progress of today’s most advanced email solution.

All prices are for sponsors sending up to one billion messages per year, with no limits on number of servers.

Higher volume senders can contact us for custom pricing.

Community

0

Our community Discord server is the place to ask questions and get help from your peers in the KumoMTA community.

Join today free

Silver

$5,0008 /yr

Silver Sponsors receive:

  • Business Hours Support (9-5 US Eastern).
  • Email & Portal Support.
  • Shared Semi-Private Support Discord Channel.
  • Support for basic configuration based on our policy helpers.

Gold

$10,00016 /yr

Gold Sponsors receive:

  • Extended Business Hours Support (8-7 US Eastern).
  • 24/7 Critical Issue Support SLA
  • Email & Portal Support.
  • Private Support Discord.
  • Support for advanced configurations based on our policy helpers and extended with custom Lua policy.

Enterprise

149

Enterprise Sponsors receive:

  • 24/7/365 Support.
  • 24/7 Critical Issue Support SLA.
  • Email & Portal Support.
  • Telephone Support.
  • Private Support Discord or Slack Channel.
  • Support for advanced configurations based on our policy helpers and extended with custom Lua policy.
  • Going above and beyond, the KumoMTA team will not only help diagnose issues with your policy scripts, we'll provide refactored and improved policy scripts when needed.
Contact Us

Community

Silver

Gold

Enterprise

Hours
Business Hours
0900-1700 US Eastern
-
Extended Business Hours
0800-1900 US Eastern
-
-
24/7 Support
-
-
-
24/7 Critical Support SLA
An SLA guaranteeing response time and mitigation time for critical severity support issues.
-
-

Channels
Community Discord Support
Our active community members provide mutual support.
Shared Sponsor
Discord Support
A semi-private channel specifically for our sponsors. KumoMTA team members get alerts when sponsors post questions.
-
Dedicated Private
Discord Channel
Private channel for communicating with the KumoMTA team, in Discord.
-
-
Optional Private
Slack Channel
Private channel for communicating with the KumoMTA team in your Slack server via Slack Connect.
-
-
-
Email
-
Support Portal
Submit and Manage Tickets
-
Phone Support
-
-
-

Support Scope
Basic Configuration
Support for installs that utilize the KumoMTA helpers with limited custom Lua policy.
-
Custom Configuration
Support for users who use the helpers and incorporate custom logic in their policy scripts.
-
-
Advanced Configuraton
Support for those organizations who have extended beyond the policy helpers to fully integrate their configuration with external services and data sources.
-
-
-
Extended Support
Going above and beyond, the KumoMTA team will not only help diagnose issues with your policy scripts, we'll provide refactored and improved policy scripts when needed.
-
-
Extended Support Hours
Extended support is provided as a block of PS hours based on support tier.
-
-
4
6

Services

When you don’t have the internal resources or time to manage it all yourself, we can provide technology and system management services to keep your mail operations running smoothly and at scale.
icon_Custom Development
Custom Development

Are your needs unique? We can provide bespoke feature development to make KumoMTA work for you.
icon_Training
Training

We can help your team not only learn KumoMTA, but better MailOps and Deliverability practices.
icon_Complete Control
Remote Management

Do you want to own your email infrastructure, but don't have the expertise in-house? Our team is experienced at managing and monitoring infrastructure at scale.
icon_MTA Migration
MTA Migration

We can help you move your existing MTA infrastructure to KumoMTA with ease, helping every step of the way.
icon_Cloud Migration
Cloud Migration

Spending too much on a cloud relay service? We can help get you out of their cloud and into your own.
icon_Safe Performance
Audits

We'll review your existing infrastructure and give you a plan for what your future could look like, as well as optimize your current implementation.