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Sponsor Benefits

KumoMTA is Open-Source, made possible by our sponsors.

In return, we provide different tiers of Support benefits designed to fit your needs.

Sponsor Tiers

Community

0

Our community Discord server is the place to ask questions and get help from your peers in the KumoMTA community.

Silver

8

Silver Sponsors receive:

  • Business Hours Support (9-5 US Eastern).
  • Email & Portal Support.
  • Shared Semi-Private Support Discord Channel.
  • Support for basic configuration based on our policy helpers.

Gold

16

Gold Sponsors receive:

  • Extended Business Hours Support (8-7 US Eastern).
  • 24/7 Critical Issue Support SLA
  • Email & Portal Support.
  • Private Support Discord.
  • Support for advanced configurations based on our policy helpers and extended with custom Lua policy.

Enterprise

149

Enterprise Sponsors receive:

  • 24/7/365 Support.
  • 24/7 Critical Issue Support SLA.
  • Email & Portal Support.
  • Telephone Support.
  • Private Support Discord or Slack Channel.
  • Support for advanced configurations based on our policy helpers and extended with custom Lua policy.
  • Going above and beyond, the KumoMTA team will not only help diagnose issues with your policy scripts, we'll provide refactored and improved policy scripts when needed.

Community

Silver

Gold

Enterprise

Hours
Business Hours
0900-1700 US Eastern
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Extended Business Hours
0800-1900 US Eastern
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24/7 Support
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24/7 Critical Support SLA
An SLA guaranteeing response time and mitigation time for critical severity support issues.
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Channels
Community Discord Support
Our active community members provide mutual support.
Shared Sponsor
Discord Support
A semi-private channel specifically for our sponsors. KumoMTA team members get alerts when sponsors post questions.
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Dedicated Private
Discord Channel
Private channel for communicating with the KumoMTA team, in Discord.
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Optional Private
Slack Channel
Private channel for communicating with the KumoMTA team in your Slack server via Slack Connect.
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Email
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Support Portal
Submit and Manage Tickets
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Phone Support
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Support Scope
Basic Configuration
Support for installs that utilize the KumoMTA helpers with limited custom Lua policy.
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Custom Configuration
Support for users who use the helpers and incorporate custom logic in their policy scripts.
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Advanced Configuraton
Support for those organizations who have extended beyond the policy helpers to fully integrate their configuration with external services and data sources.
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Extended Support
Going above and beyond, the KumoMTA team will not only help diagnose issues with your policy scripts, we'll provide refactored and improved policy scripts when needed.
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